Refund and Returns Policy

1. Overview

At paddytyreworld.com/shop, we are committed to ensuring your satisfaction with our products. We offer a limited return policy for items purchased on our website. Please read the following policy carefully to understand your rights and the procedures for returning items.

2. Return Window

• Day of Purchase: You may request a return for any product purchased on-site at paddytyreworld.com within 1 day of receipt.
• Extended Return Window: If the return request is made within 3 days of receiving the goods, the return will be considered on a case-by-case basis.

3. Eligibility for Return

• Products must be returned in their original condition, unused, and in the original packaging.
• A valid proof of purchase (e.g., receipt or order confirmation) is required to process returns.
• Returns are subject to inspection upon receipt to ensure they meet the eligibility criteria.

4. Process for Returns

1. Initiate Return: Contact our customer service team within the specified return window to request a return authorization.
2. Return Authorization: You will receive instructions on how to return the product. Please follow these instructions carefully to ensure a smooth return process.
3. Return Delivery: You are responsible for the delivery costs associated with returning the item unless the return is due to a defect or error on our part.
4. Inspection: Upon receipt of the returned item, our team will inspect it to ensure it meets the return criteria.

5. Refunds

• Approval: Once the return is approved, a refund will be processed to the original payment method used for the purchase.
• Processing Time: Refunds typically take 5-7 business days to process after the return is approved.
• Non-Refundable Costs: Delivery costs incurred during the purchase or return are non-refundable.

6. Non-Returnable Items

• Goods Once Sold are Not Returnable: Please note that certain items, including but not limited to custom or special order products, are not eligible for return once sold.

7. Contact Information

For any questions or to initiate a return, please contact our customer service team:

• Email: paddytyreworld@gmail.com
• Phone: 0702 128083
• Address: UMSC Building, Old Kampala, Opposite Old Kampala Police Station

8. Changes to Policy

We reserve the right to update or modify this policy at any time without prior notice. Please review the policy regularly for any changes.

Thank you for shopping with us at paddytyreworld.com. Your satisfaction is our priority!